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What is the difference between the Plexi-Drive, Plextortion, Superplex and Pinnacle?
This is a question that we get asked all the time, it's really hard to describe the differences in writing so it's probably better you have a listen to the demo below...

Brett “Burgerman666” Kingman compares the “Plexi Range” to the Pinnacle...

As you can hear, they are all completely different, so it really does look like you'll have to get all four..!!
What order do I put my effects in?
This isn't a firm rule, but it is only my personal opinion on what sounds best. guitar - buffer - compressor - tuner - wah - phaser - distortion - overdrive - eq - clean boost (if used for a solo volume boost) - chorus/flanger/phaser (if deeper phase is needed) - delay - reverb - buffer - clean boost (if used for pushing the amp into further overdrive) - amp
Is the order the same if I use my amp's distortion?
No - you would want to put the following effects in the effect loop of your amp: eq - clean boost (if used for a solo volume boost) - chorus/flanger/phaser (if deeper phase is needed) - delay - reverb - clean boost (if used for pushing the amp into further overdrive)
What about a volume pedal? Where do I put it?
Put the volume pedal *before* any overdrive or distortion to control the amount of gain. If you want to control the actual volume, put it *after* any overdrive or distortion and before the delay or in the effects loop right before the delay.
What is the return policy?
If the pedal was brought direct from us:-
You have 7 days from the day you receive your pedal to decide if you like it or not. If you return it, it must contain all shipping and packing material and be in new condition.

If you brought the pedal from a dealer:-
Refer to the dealers returns policy.
What is the warranty on the pedals?
5 year warranty includes parts and labor and return shipping back to you. You are responsible to ship it to us. If we open it up and find repairs that are from misuse, abuse (accidental or not) or neglect than we will not cover the repairs for free. The warranty will transfer to the new owner should you sell the pedal as well.
Why don't I sound like the soundclips?
Usually this question comes up from novice guitar players (No offense, just being honest). If I play as usual and then play the same thing left handed, I will sound different. ALOT of tone is in the hands and how you use the equipment. Also, if you are using a 10 watt solid state amp and my soundclip is using a fender twin then it's pretty fair to say you aren't going to get the same tones.
My pedal started having a hiss/noise/problem...
Has anything else changed? Are you using a power supply or battery? Many noise problems are due to a battery going low, or inferior power supply. Have you tried it by itself in the chain? When finding problems it's best to isolate the assumed source. Have you tried it with different cables? Are you using the gain channel of your amp or clean channel? Most higher gain pedals sound best into the clean channel of an amp.
I've noticed that when I first plug my Pinnacle Deluxe in, the boost takes a second or two to kick it, is this normal?
Yes, upon first use the boost needs to "charge" (for the want of a better phrase), once it is first used it will be instantaneous. We always hit the boost before playing when we plug ours in to make sure it is ready!
When I turn my Ego Compressor on, the signal gets brighter regardless of where I set the tone know, is this right?
Yes. You are probably (99.9% chance of) hearing the internal buffer as it is turned on. Your signal isn't getting brighter, just being restored before all the tone us being sucked out of it by lead lenghts etc. If you are noticing this, you might want to think about buffering the signal to ensure it remains intact.
What is a buffer and do I need one?
A buffer changes your signal from hi to lo impedance, once this is done it will not deteriorate. Hi impedance signal deteriorates quickly and there is a noticable amount of "top end" missing, you probably don't even notice it happening but it happens and once you hear it, you are painfully aware of it. The longer your lead, the more connectors you have between pedals (expecially true bypass pedals) the worse it will be. If you are experience this, the Decibel+ buffer/boost is exactly what you need.
Are there any sound differences between the Pinnacle standard with the toggle boost switch and the Deluxe with the stomp boost switch?
There are no sound differences, just that the switch is replaced with a stomp.
What does the internal trim pot on the Pinnacle Deluxe actually do?
It controls the volume of the last gain stage. We usually set it to be a unity gain stage, and turning it up does indeed create more volume but can also change the EQ curve a little.
Does the Decibel+ buffer the signal when it is turned off?
No it doesn't, the buffer is a result of the boost circuit so it needs to be turned on, the signal is buffered regardless of where the boost control is, so even it is full counter close wise (off), the signal is buffered.
How much does the Decibel+ boost the signal?
It's really hard to nail it to an exact figure, but we are working on a literal 18db of clean boost.
What are the power requirements for the pedals?
We advise you use a good quality power supply for you pedals. Each pedal was designed to run at 9v DC and will perform at it's best when being running that way. Please ensure that you are running a negative center pin.

Paisley Drive - 9mA
Hot Wired v2 - 17mA
Dual Fusion - 16mA

Black'65 - 3mA
Tweed'57 - 3mA
Ace Thirty - 13mA
Plexi-Drive - 4mA

SLOstortion - 15mA
Pinnacle - 4mA
Pinnacle Deluxe - 9mA
Plextortion - 12mA
Triple Wreck - 23mA

Euphoria - 8mA
Sovereign - 9mA
Velvet Fuzz - 23mA
Leviathan Fuzz - 12mA

Faux Analog Echo - 29mA
Faux Tape Echo (tap) - 40mA
Faux Spring Reverb - 78mA

Ego Comp - 14mA
Nirvana Chorus - 13mA
Decibel+ - 6mA

Hot Wired v1- 10mA
Faux Tape Echo - 33mA
Talent Booster - 2mA
Clean Buffer - 9mA
Super Plex - 8mA
Underdog - 14mA
Cranked AC - 3mA