Frequently Asked Questions - All FAQs
Please select your question category
In the first instance, please contact us here. Once the troubleshooting procedure has been completed (over 75% of issues are fixed this way) and the pedal needs to come back to us, you will need to complete the returns authority form (with the RA number provided by us) and include it in the package. Details of where to send it to you will be provided with the RA number.
It's much easier to contact us here than it is to ask people on social media what to do!
5 year warranty includes parts and labor and return shipping back to you. You are responsible to ship it to us. If we open it up and find repairs are needed because of misuse, abuse (accidental or not) or neglect than we will cannot cover the repairs for free.
If the pedal was purchased direct from us:
If you purchased the pedal from a dealer:
Has anything else changed? Are you using a power supply or battery? Many noise problems are due to a battery going low, or inferior power supply. Have you tried it by itself in the chain? When finding problems it’s best to isolate the assumed source. Have you tried it with different cables? Are you using the gain channel of your amp or clean channel? Most higher gain pedals sound best into the clean channel of an amp.
Why does the bottom end of my tone sound like it's compressing horribly when I play through my distortion pedal?
It sounds like what you are experiencing is sag. You might already know that overdrive, distortion and fuzz are created by compression/limiting and clipping. The harder you drive (for example) the Sovereign or Pinnacle (which are mu-amp type circuits) circuit, the more compressed the signal can get and this can occasionally cause sag; especially with higher output pickups. The higher the output of the pickup, the harder you drive the circuit. This can often be alleviated by simply lowering your pickups! Plus, when you do that you’ll notice that all of your pedals will actually feel like they respond better. Our higher gain pedals are going to be more susceptible to this as they are designed to compress/react like a tube amp.
I've noticed that when I first plug my Pinnacle Deluxe in, the boost takes a second or two to kick it, is this normal?
Yes, upon first use the boost needs to “charge” (for the want of a better phrase), once it is first used it will be instantaneous. We always hit the boost before playing when we plug ours in to make sure it is ready!
When I turn my Ego Compressor on, the signal gets brighter regardless of where I set the tone knob, is this right?
Yes. You are probably (99.9% chance of) hearing the internal buffer as it is turned on. Your signal isn’t getting brighter, just being restored before all the tone is being sucked out of it by cable lengths etc. If you are noticing this, you might want to think about buffering the signal to ensure it remains intact.
This is a question that we get asked all the time, it’s really hard to describe the differences in writing so it’s probably better you have a listen to the demo video below. It’s an older video, but it shows them all perfectly!
Usually this question comes up from novice guitar players (No offense, just being honest). If I play as usual and then play the same thing left handed, I will sound different. ALOT of tone is in the hands and how you use the equipment. Also, if you are using a 10 watt solid state amp and my soundclip is using a fender twin then it’s pretty fair to say you aren’t going to get the same tones...
A buffer changes your signal from hi to lo impedance, once this is done it will not deteriorate. Hi impedance signal deteriorates quickly and there is a noticeable amount of “top end” missing, you probably don’t even notice it happening but it happens and once you hear it, you are painfully aware of it. The longer your lead, the more connectors you have between pedals (especially true bypass pedals) the worse it will be. If you are experience this, the dB+ buffer/boost is exactly what you need - you can purchase it here!
This isn’t a firm rule, but it is only my personal opinion on what sounds best. guitar – buffer – compressor – tuner – wah – phaser – distortion – overdrive – eq – clean boost (if used for a solo volume boost) – chorus/flanger/phaser (if deeper phase is needed) – delay – reverb – buffer – clean boost (if used for pushing the amp into further overdrive) – amp.
No – you would want to put the following effects in the effect loop of your amp: eq – clean boost (if used for a solo volume boost) – chorus/flanger/phaser (if deeper phase is needed) – delay – reverb – clean boost (if used for pushing the amp into further overdrive).
Put the volume pedal *before* any overdrive or distortion to control the amount of gain. If you want to control the actual volume, put it *after* any overdrive or distortion and before the delay or in the effects loop right before the delay.
It’s really hard to nail it to an exact figure, but we are working on a literal 18db of clean boost.
Are there any sound differences between the Pinnacle standard with the toggle boost switch and the Deluxe with the stomp boost switch?
There are no sound differences, just that the switch is replaced with a stomp!
It controls the volume of the last gain stage. We usually set it to be a unity gain stage, and turning it up does indeed create more volume but can also change the EQ curve a little.
We advise you use a good quality power supply for your pedals. Each pedal was designed to run at 9v DC and will perform as designed when being run that way.
Some pedals can be run at 18v and that will increase the clean headroom and make the gain sweep more noticeable or just make it louder. Those marked with a tick can be used up to 18v, those marked with a cross cannot - please do not attempt it with any marked with a cross as warranty does not cover when the incorrect power is applied.
Please ensure that you are running a negative center pin.
For further information, please refer to this blog item that covers the subject in depth.